Introduction
These terms apply to every trip, package and service booked with Fly With Pride Tour and Travels ("we", "us", "our"), Turka Batpora, Kunzer, Gulmarg, Jammu and Kashmir 193404. We are registered with Jammu & Kashmir Tourism under Registration No. JKTA00005715.
By confirming a booking with us, you ("the traveller") agree to these terms on behalf of yourself and everyone travelling with you.
Bookings and confirmation
An inquiry, quote or itinerary is not a booking. Your booking is confirmed only after we receive the advance payment and send you a written confirmation by email or WhatsApp.
Please check the names, dates, hotels and inclusions in the confirmation and tell us straight away if anything is wrong.
Payments
An advance payment is required to confirm a booking, and the balance is due before the trip starts. The exact amounts, due dates and payment methods are shared with you at the time of booking.
If the balance is not paid on time, we may treat the booking as cancelled by you, and the Cancellation Policy will apply.
Itinerary changes
Changes by you. If you want to change your dates, hotels or itinerary after confirmation, we will try to help. Changes depend on availability and may cost more.
Changes by us. Travel in Kashmir depends on conditions outside anyone's control. We may need to change the order of days, swap a destination or adjust timings because of weather, road closures, government orders, strikes, landslides, snowfall or gondola closures. We will always tell you as early as we can and offer the closest reasonable alternative.
Hotels, transport and third-party services
Hotels, houseboats, the Gulmarg Gondola, pony operators and other suppliers are independent businesses with their own rules, check-in times and policies. We choose suppliers carefully, but we do not control how they run their services.
Room types, vehicle types and meal plans are as stated in your confirmation. If a confirmed hotel becomes unavailable, we will arrange a similar alternative.
Traveller responsibilities
- Carry valid photo ID for every traveller at all times; hotels and checkpoints may ask for it.
- Follow local laws, rules at tourist sites and instructions from drivers, guides and officials.
- Respect local customs and behave considerately towards other guests, staff and residents.
- Look after your own belongings, cash and documents.
- Tell us before the trip about any health conditions, mobility needs or dietary requirements we should know.
Health, safety and travel insurance
We strongly recommend travel insurance that covers medical treatment, evacuation, cancellation and loss of belongings.
Gulmarg, Sonamarg and the upper gondola station are at high altitude, and weather in the mountains can change quickly. Travellers with heart, breathing or other health conditions should consult a doctor before travelling. Carry warm clothing in every season and follow advice from your driver and guide about conditions on the day.
Force majeure
We are not responsible for failing to provide, or delays in providing, any service because of events beyond our reasonable control. These include extreme weather, snowfall, landslides, floods, earthquakes, road or airport closures, government orders, curfews, strikes, civil unrest, epidemics and the suspension of gondola or other services.
In these situations, we will do our best to offer rescheduling or an alternative itinerary, as described in our Cancellation Policy. Any extra costs caused by such events, such as additional hotel nights, are payable by the traveller.
Limitation of liability
We act as the organiser of your trip and arrange services provided by independent suppliers. We are not liable for injury, illness, loss, damage, delay or expense caused by the acts or omissions of these suppliers, by the traveller, or by events described under force majeure.
Where we are found liable, our liability is limited to the amount you paid us for the affected service. Nothing in these terms limits any liability that cannot be limited under Indian law.
Cancellations
If you cancel, deductions apply depending on how close to your arrival date we receive your cancellation. Some components, such as booked gondola tickets and peak-season hotel bookings, are non-refundable. The full details are in our Cancellation Policy.
Governing law and jurisdiction
These terms are governed by the laws of India. Any dispute arising from them or from a booking with us is subject to the exclusive jurisdiction of the courts in Jammu and Kashmir.
Changes to these terms
We may update these terms from time to time. The version published on this website when you confirm your booking is the one that applies to that booking.
Contact
For any questions about these terms, contact us:
Fly With Pride Tour and Travels
Turka Batpora, Kunzer, Gulmarg, Jammu and Kashmir 193404
Phone and WhatsApp: +91-9596470827
Email: info@flywithpridetourandtravels.in